When I was looking to replace my BMW X5 with a newer model I came across Flemings and Craig in Autotrader. Craig had a car that looked exactly what I was after and so I got in touch. Right from the start I felt comfortable with Craig and visited him to look over the car which was exactly, if not even better than, as described in the ad and pretty much in showroom condition despite being over 4 years old. To cut a long story short I bought the car and found the whole process with Craig relaxing and stress free, he’s a very easy guy to get on with.
However, the excellent service I received in the sales process didn’t end there – unlike some dealers. Shortly after purchasing it I noticed a leak in the sunroof which only showed up after torrential rain and when it was parked on my sloping drive. This had not shown up previously to Craig as the car had been in his showroom since he received it and only been out for a couple of test drives in the dry. I asked my local independent BMW garage to look at it to see if it was just a dodgy seal, but they could not find anything wrong, so using his contacts Craig had it picked up and returned to my home by Dick Lovett in Bristol, where a crimped pipe was diagnosed as the problem by one of their technicians. Because the pipe was behind a panel, it needed a specialist to fix it and Craig drove up from Bridgwater to my office in Cheltenham with his Dad (lovely chap also), picked the car up, took it to another of his contacts who did a great job of fixing the problem and delivered it back to me in Cheltenham the next day. All at no cost to me. Now that’s great service!
Consequently, I have no hesitation in recommending Flemings and it will be first on my list to find me my next car.
Thanks Craig you are a top man and I wish you continued success in building your business.
