I soon decided on the car I wanted, and it was now down to me to find it. It wasn’t long until I came across ‘Flemings Specialist Cars’. Posted in the stock list was the Mercedes C Class I had been looking for… the pictures were stunning, and it was the exact spec I was wanting.
I contacted Craig straight away to see if it was still available, and his response time was remarkable. We discussed the car over the next 24 hours and he could not have been any more helpful… really friendly and overall, professional. My complication was that, I lived 5 hours away, I was also working abroad that week, and I was worried I would lose the car. I called him to explain I would be purchasing the car over the phone on his recommendation. Craig didn’t pressure me into a sale, and actually advised I come and see it the following week. I didn’t want to take this risk, so I placed a deposit.
The following week I arranged to fly in and pick up the car. Craig was on holiday so had his dad Geoff pick me up, and deal with the handover… Geoff is an amazing guy, we had a really good chat, and he told me all about Craig’s passion for selling and racing cars. When we arrived at the garage, the Mercedes was more gorgeous than the pictures… I was blown away. We took it for a test drive, which after half a mile, I said was perfect, and we completed on the car. Although his dad dealt with the handover… Craig was on the phone dealing with the transaction… (even whilst in his holidays)… that type of service is very rare.
I can’t recommend Craig and ‘Flemings Specialist Cars’ highly enough…. fantastic service, beautiful cars, and one happy customer.James – Mercedes C250d Estate
Just a quick email to say a big thanks for all your help with buying my new car, which I am really pleased with. But mostly I wanted to say that dealing with you was a total pleasure and that I would never hesitate to recommend you to anyone who is looking to buy a new car. Don’t change you’re a genuinely decent man to deal with and good luck with the McLaren races this season.James Fulton, Audi TT, Ringwood
When I was looking to replace my BMW X5 with a newer model I came across Flemings and Craig in Autotrader. Craig had a car that looked exactly what I was after and so I got in touch. Right from the start I felt comfortable with Craig and visited him to look over the car which was exactly, if not even better than, as described in the ad and pretty much in showroom condition despite being over 4 years old. To cut a long story short I bought the car and found the whole process with Craig relaxing and stress free, he’s a very easy guy to get on with.
However, the excellent service I received in the sales process didn’t end there – unlike some dealers. Shortly after purchasing it I noticed a leak in the sunroof which only showed up after torrential rain and when it was parked on my sloping drive. This had not shown up previously to Craig as the car had been in his showroom since he received it and only been out for a couple of test drives in the dry. I asked my local independent BMW garage to look at it to see if it was just a dodgy seal, but they could not find anything wrong, so using his contacts Craig had it picked up and returned to my home by Dick Lovett in Bristol, where a crimped pipe was diagnosed as the problem by one of their technicians. Because the pipe was behind a panel, it needed a specialist to fix it and Craig drove up from Bridgwater to my office in Cheltenham with his Dad (lovely chap also), picked the car up, took it to another of his contacts who did a great job of fixing the problem and delivered it back to me in Cheltenham the next day. All at no cost to me. Now that’s great service!
Consequently, I have no hesitation in recommending Flemings and it will be first on my list to find me my next car.
Thanks Craig you are a top man and I wish you continued success in building your business.Andy Dean, BMW X5, Nailsworth
Just to say a great thank you to you Craig for your procurement of the XKR. It truly is a magnificent vehicle and thanks to your efforts is now safely ensconced in pride of place in my garage. I have no hesitation in recommending you to our family and friends.
PS – invoice received today – thanks again
Good Morning Craig
Just a quick email to say a ‘Big’ thank you for your assistance in the purchase of ‘Deefa’.
The car is Super and you’ve made a not so young lady very happy indeed…!! (Don’t tell her I said that..!!)
All joking aside, you’ve made an expensive transaction almost painless and it has to be said your attention to detail is spot on.
We both wish you all the best & will certainly be in touch again next year when we’re ready for an SL.
Keep smiling…Steve & Janie
Having searched for a VW Touareg for approx 6 months and after a number of disappointing visits to showrooms, I came across the Touareg that Craig had for sale. The very competitive price first attracted me to the car, but after speaking to Craig on the phone it was clear that he knew everything about the VW and his enthusiasm about my choice of car gave me even more confidence that not only was I buying the right vehicle, but Craig was going to be the right person to buy it from.
Craig was very accommodating with when I could see the car and I immediately felt at ease when I arrived at the showroom – helped in part by the warm welcome of his father, who was quickly on hand to make an exceptional cup of tea and give stories about Craig’s motor racing activities in their Juno sports car!
What also struck me about Craig was that at no point did I feel pressured into buying the car. Everything was agreed quickly, but professionally and he even took the time to drive me around local post offices so I could arrange car tax.
So impressed with the service and quality, I now have Craig looking out for a Porsche 911 for my friend, and I will certainly be coming back when I am ready to change the VW again.
Thanks again Craig,
All the best
MattMR MATTHEW WHITEWAY, VW TOUAREG, OXFORD
I contacted Craig over the Christmas period enquiring about an Audi A4. He quickly answered my questions with helpful and positive responses and was able to fit me in for an appointment at short notice.
The car was in great condition and Craig provided an excellent service throughout. I bought the car on the spot and Craig was even able to personally deliver the vehicle the very next day having sorted all of the administrative details.
A great experience and I’m really pleased with the car. Thank you.
See you in three years or so…MR WILL MACKENZIE GREEN, AUDI A4 AVANT, EXETER
We started looking for a Class Class Estate when we came across the Fleming Specialist cars website. It was set our very well with a variety of specialist cars, the C Class Estate appealed to us. From the very first contact with Craig we found him very helpful and not at all pushy like the usual car dealers. We liked the pictures on the website and the specs of the vehicle were exactly as it is. We soon arranged to visit and Craig was even prepared to meet us on a Sunday due to our work commitments so we drove up from Kent. We are over the moon with the car and so pleased how efficient from start to finish Craig was.
We would recommend anyone to purchase their next vehicle from Flemings it was definitely worth the trip and we shall be back again for our next one.
We all look forward to seeing you at Brands Hatch next year.
Terry and Julie WindwoodTERRY AND JULIE WINDWOOD, MERCEDES C200CDI SPORT, KENT
Just a quick email to say how fantastic the service you gave us was when we bought our E320 from you. Your follow up support was second to none. Can i suggest to the public that if you are looking for a car, you should give Craig a go as his service is better than any main dealership i have delt with. We will be going back to Craig when we decide to get a new second hand car.
Thanks again Craig,
Derek & Diane Goacher.
The drive home yesterday was brilliant we’re now on the m25 on our way to Norfolk the car has been faultless, thankyou for a great car and an even better serviceMR NIGEL PRYOR, AUDI A4 AVANT, CORNWALL
Just a couple of lines to say thanks to you and your father on the purchase of the Honda Civic,now I know it’s not one of your sales jundging by the car on your web site but it was presented in the same way as the AudI’s & rest of your specilaist cars.
It was a refreshing experience on how to buy a car in a relaxed,friendly but professional way.
We will be back as and when we are looking for other cars.
Oh and good luck for the rest of the racing season.
Linda & Ken Ward
Just wanted to drop you a quick note to say the Skoda is superb – really pleased. Does everything really well be it long distance, loaded up with bikes, surf boards, drum kits etc plus room for 5 comfortably. Nice and quick and decent MPG.
Will probably contact you in a couple of years to source another one !
CornwallMR JON SHORT, SKODA OCTAVIA VRS, CORNWALL
Just to say thanks for your help when purchasing my BMW from you. The car is fantastic I love it, having flown from Belfast to view the car it can be somewhat apprehensive as viewing cars on web sites can lead to disappointment when you see the real thing, but as promised the car was in perfect condition and you were a pleasure to deal with. You were extremely helpful and genuine with an excellent knowledge who was very willing to help, having even collected us from the airport. I would thoroughly recommend Flemings and would certainly use them again, I cannot fault the service.
Karl TaylorKARL TAYLOR, BMW 320D M SPORT, NORTHERN IRELAND
From start to finish Craig at Flemings Specialist Cars has been
professional, helpful and informative at every stage of my recent purchase.
Nothing seemed like too much trouble, he was available via phone and email
any time of the day and was on hand to provide all relevant info when I
requested it. Craig offered a fair and honest appraisal of my part ex car
and was prepared to listen to what I wanted and we agreed on a sale fairly
quickly, he even offered to open up early to accommodate me picking up the
new car. An excellent all round service, highly recommended and would
certainly use again
My sincere apologies for the delay but it has been a mad year!!! As promised I wanted to send you a testimonial expressing what an absolute pleasure it was dealing with you and your Dad and to express my sincere thanks for restoring my faith in the second-hand motor trade!
I was selling my Audi A3 Quattro which you offered a fair price for unseen and took my word at face value which, let’s be honest, is a rare commodity these days. In return I asked you if you could source a replacement car for me thus alleviating the stress of me trying to find someone I could trust and show the same courtesy to as you had shown me and as such you came up trumps! What could have been a very stressful, nerve racking and difficult process for me in selling and buying a new vehicle turned out to be one that met my needs (at what had been an agonising decision to sell my car in the first place but needs must) and with your help I was able to get a car I have now grown to enjoy despite having had to move away from the quality and style I had been used to.
If anyone is reading this I would not hesitate in recommending Craig to either purchase or sell a car from/to knowing that his integrity is not compromised for his own gain and that he really does listen, evaluate your needs and deliver the goods.
I wish you and your family a very successful future and will be in touch when it’s time to change the car again!
Many many thanks again
SuzanneSUZANNE WAKE-SMITH,KENT, VAUXHALL CORSA
Just wanted to say the car is fantastic.
Also feel I should give you some feedback on your service. From the first phone call I made with regards to the initial enquiry, to actually collecting the car, I couldn’t fault you. Attentive service, nothing too much trouble, good communication and the vehicle was as described. Once again, thanks a lot, people should give you a try, such a refreshing experience compared to that of most main dealers.
Mark Davies.MR MARK DAVIES, BMW 530D M SPORT, PORTHCAWL, WALES
Just wanted to drop you a line expressing my thanks for your time and efforts in supplying me with what is, simply the best car I have ever owned. I thought you handled the whole process with professionalism honesty and a good deal of humour. The car is a real pleasure to drive, you can be sure that any friends of mine that are looking for a change of vehicle will be steered in your direction.
Once again thank you.
Thank you so much for your total dedication and professionalism regarding my purchase of the SL500. Not only was it a very rare example of the later 5.5 litre model but the ultra-low mileage and as new condition made it exactly what I wanted. Purchasing the car was made simple, in fact so simple that I have rarely parted with money so easily!! But best of all, because of my forward business commitments you very kindly offered to deliver the car to my home in West Sussex – a three hour journey that would normally have been a joy given good weather but it sadly coincided with the worst rain and floods of the year. So after a five hour journey you arrived, fresh faced and not showing any signs of the mental angst that you had undoubtedly suffered. But there was worse to come, as, because of the delay in arriving, you missed your return train connection that meant it was an even longer day by the time you got home.
So, to say that I’m a satisfied customer is an understatement and I hope to do further business with you in the future – but I’ll collect the car next time!!
Peter Burrell – West SussexMR PETER BURRELL, MERCEDES SL500, WEST SUSSEX
I recently went on the hunt for a used BMW 530d sport which had been on my wish list for some time. I quickly realised that to get the right car at the right price you need someone who knows the market and can be trusted to deliver for you. I found Flemings Specialist Cars on line and am really glad I did. They found the perfect car, with the perfect options for me and I got a really good deal!. I would highly recommend Craig and Flemings Specialist cars to anyone. They are friendly, knowledgeable and do that “put me at ease” thing that is so importantMR MARK SWANSTON, BMW 530D M SPORT, HAMPSHIRE
My initial visit to view the BMW M3 was very informal and I felt comfortable to wander around the showroom and inspect the vehicle unhindered and to focus on a detailed inspection; but if I needed any input or questions answered Craig was on hand with his very relaxed, polite manner (not the stereotypical car salesman). I also noted that if he didn’t have the answer he quietly slipped away to the office and made a phone call in an attempt to acquire the answer or the relevant document.
I was very interested in purchasing the M3 but had a couple of issues I wanted resolved and proceeded to discuss them with Craig; even though to resolve one of them (an exhaust issue) involved a fair amount of input from Craig including moving the car to another site (BMW dealership) to obtain their opinion and hopefully resolve it under BMW warranty, he politely agreed to pursue my request, which paid off as he won the day with BMW agreeing to change the relevant part free of charge. His calm and relaxed but positive character had achieved the desired result; he sold a car, I had the car I wanted and was happy the problem was resolved giving me peace of mind and best of all, all conducted in a civilised manner. Nearly a year later I am still very satisfied with my purchase.
Later that year I referred my son to Craig in an effort to locate a certain model car which sadly did not result in a sale but at least Craig tried even though it resulted in nothing for him and he was still his calm and polite self.
To summarise, even though Flemings are a relatively small family run business I would not hesitate to recommend them to supply a “run of the mill” family car or a specialist model with good personal service and back up.
Martin GreenMR MARTIN GREEN, BMW M3 4.0 DCT, BATH
I just wanted to drop you a line to say what a very enojyable and hassle free service you provided when supplying me with my Audi A4. Given I was in London and you were in the west country viewing the car was going to be impossible, so I was able to get comfortable making a blind purchase by the fact that you provided me with all the info I needed to satisfy any queries I had. Nothing was too much trouble and it was so nice to see such dedication to a job in hand in these difficult times. I would very much recommend anyone wishing to buy a used car to look you up and would be very happy to talk to anyone who has any concerns.
Jonathan SkrineMR JONATHAN SKRINE, AUDI A4, LONDON
I still have the VW Passat that I bought from you in 2010. It has now travelled a further 60,000 miles in addition to the 62,000 miles on the clock when I bought the car from you.
I love the car, it is economical and very reliable. I must say I was very impressed with Flemings Specialist Cars Ltd. The description of the car that I was given before I travelled to Bridgwater was accurate.
The car was valeted and serviced, ready for collection as agreed. I found Craig to be very honest and straightforward and would have no hesitation in dealing with him again or recommending him to my friends.
F G Lynham
Hi Craig, Just a quick email to say thanx very much for the Seat Leon, well chuffed with it. The car looks and drives superb and your service was second to none. I will definately check out what you have in stock next time im buying a used car. Thanks again,Regards
Viewing cars on web sites can lead to disappointment when you see the real thing, but having made an appointment to view an Audi A4 Avant at Flemings, I have to say that the web site didn’t do it justice, as it, along with a vast array of quality vehicles, was beautifully presented, and exactly as described. Needless to say I bought the car, and I must say that I enjoyed the personal service that Craig gave, making one feel valued and important. Unfortunately, due to a family situation, I needed to sell the car within 12 months, and again Craig came to the rescue, selling it for me for a very good price. I have no hesitation in recommending Craig as a dealer you can trust, and when my family circumstances resolve, I will certainly go back to him for my next carMR IAN BUNYAN, AUDI A4, SOMERSET
I am very pleased with the Saab 93 Aero Convertible you sold me
recently. It was exactly what I wanted, in excellent condition, was the
high specification vehicle I was looking for and my wife and I did
appreciate the way you looked after us when we flew down from Aberdeen to view the Saab
Amongst the things I appreciated in procuring my latest car was Craigs fairly deep knowledge mixed with his passion for not only the cars he was selling but also for the general market. This was reflected in the conversations relating to the Audi Avant purchased and other cars on the market. For me, it was excellent to enjoy a non pressured discussion which was completely hassle free when it did eventually turn into a sale of my ML350 and the Purchase of the S line Avant, which I must add, I am extremely happy withMR PAUL TURNER, AUDI A4, SOMERSET
Having searched exhaustively all of the usual buying / selling outlets both online and physical, i was pleased to happen across your nicely well presented website.
This initial pleasure gave way to positive exuberance when I saw the vehicle that i was looking for in what appeared to be be wonderful unmolested condition. A swift telephone exchange filled me with enough confidence to afford a 100 pounds train fare from Cambridgeshire to Flemings HQ in Taunton. I was collected from the train station in some style by Craigs Father, a truly wonderful warm and welcoming gentleman.
Craig was as delightful to deal with in person as on the telephone, and a tour of the vehicle followed by a much welcomed cup of Tea ( with Cake too ! )
Some swift formalities dealt with suitably professionally and Craig ensured that i was familiar with all of the vehicles particulars – before setting off back to the land of the Sugar Beet in my new pride and joy.
Flemings cannot be praised high enough and trade to a standard that most franchised dealerships can only read about, and we will definately do business again.
For that i sincerely thank you all. My warmest regards to all.
Vauxhall Astravan Sportive ( silver )MR EDDIE HULL, VAUXHALL ASTRA SPORTIVE VAN, CAMBRIDGE
I had been looking for a subaru RB320 and when i looked at the one on craigs website i was impressed with the car and what seemed like a profesional site,a call later and i wasn’t dissapointed as craig was helpful and very accomodating in organising a mutual time for me to view the car.
On meeting Craig you get the feeling of a genuine down to earth guy who you feel as if you have known for years. At every aspect of the deal Craig never put any pressure on me and was happy to work at my pace and organise a speedy and mutual hand over of the car.
Craig is obviously a keen car enthusiast and you can see that he only picks quality cars to sell and realises quality and service go hand in hand and translates in to customers coming back.